Many retailers set up their own business because they want to be their own boss, and the findings of the 2008 Cash & Carry Retailer Tracking Programme from him! reflect this spirit. Three times more independent retailers want to find out category top sellers as want to receive suggested planograms, which sounds distinctly like: "Tell me what I need to know, don't tell me what to do - give me the information and I will decide how to use or interpret it."

In HIM's workshops with suppliers and retailers, the one topic which generates the most heated conversation, surrounds promotions.